FUTUREGRAIL PTE. LTD. (UEN 202237565H), of a registered office at 100E Pasir Panjang Road #03-01/02 Singapore 118521 (‘FutureGrail’ or ‘we/us/our’) is committed to protecting and respecting your privacy. We hold and process information about our clients and other persons who interact with us or who may be interested in any of the services we offer (collectively the ‘Services’). This Policy describes why we collect personal information and how we use that information. It explains the legal basis for this and the rights you have over the way your information is collected and used.

FutureGrail is the main data controller for the purposes of Singapore data protection legislation. When you interact with us, the following companies, each with a registered office at 100E Pasir Panjang Road #03-01/02 Singapore 118521 may also control your data:

ASN Pte. Ltd. (UEN 201736074N)

SWF Pte. Ltd. (UEN 202121581K)

2Tone Services Center Pte. Ltd. (UEN 202121491H)

Identity and Profile Data

Includes your name, title, date of birth, gender, username, password, purchases or orders made by you, your interests, preferences, feedback and survey responses, identification and proof of address documents, the results of identification verification checks, and the nature of your connection to an organisation if the consigning/buying entity is a company or trust.

Contact and Correspondence Data

Includes billing address, delivery address, email address, telephone numbers, as well as details of any additional person(s) for whom copy correspondence is sought.

Imagery Data

Includes photographs and video images (from CCTV footage and others).

Financial Data

Includes bank account details, payment card details, bank transfer receipt, the results of any credit report and credit history, occupation, source of wealth, and whether you are a politically exposed person or a family member or close associate.

Transaction Data

Includes details about payments to and from you, products and services you have purchased from us, details of the property related to our services, and details of your insurance if your property remains at your own risk during our possession of it.

Technical Data

Includes internet protocol address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Usage Data

Includes information about how you use our website, products, and services, as well as data obtained from cookies, web logs, and other similar technologies that monitor site usage.

Marketing and Communications Preference Data

Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

Directly from you

Most of the personal data we collect and process about you comes directly from you when you interact with us.

Examples

Automatic collection

This occurs when you call our client services, use our telephone bidding service, visit our premises or our website, or attend an event. We collect data through cookies when you interact with our website. Information regarding this is provided in our Cookies Policy below. You can change your cookie settings at any time by visiting the Cookies Settings page on our website.

From other sources

We may collect personal data about you and/or property you own or wish to acquire from other sources.

Examples

FutureGrail uses a combination of security technologies and organisational procedures to help protect your personal data. These include access controls, use of firewalls and secure servers, and encryption of data, such as financial information and other important data. We ensure only authorised persons have access to your information. Our employees and service providers, and others who have access, are trained to manage your information in accordance with our policies. We have implemented procedures in the event we have any breaches and will notify you and the regulator of a breach where we are legally obliged to do so.

Personal data will be processed by FutureGrail that initially receives it and may also be transferred to and processed by other companies within the group. As a rule, we do not transfer your personal data to third parties who wish to use it for their own marketing or other purposes. However, we will only transfer your personal data to third parties to enable us to provide you with the services you have requested.

For example, our bank, operators, shippers, warehouse operators, insurers, experts who help us authenticate or value property, event venues, caterers, catalogue and direct marketers, and distributors. These third parties, whom we select with care, will only use the information to perform the instructed services and commit to keeping the information confidential and secure. We will provide these third parties with only the information that is necessary to provide the requested service and we will have an agreement or understanding in place that requires them to operate with the same care over data protection as we do.

We are required under the law to conduct anti-money laundering, trade sanction, and other due diligence checks. Thus, we may need to retain and disclose certain information about you to appropriate agencies. This is also to assist with fraud, crime prevention, and detection. We will only disclose your personal data in response to a request from a government or law enforcement authority when we are ordered to do so by a court, after we have undertaken an internal review and concluded that the institution making the request has both complied with the correct procedure and has the right to seek disclosure, or where disclosure is necessary to protect our rights or the rights of others and is not prohibited by law.

Please notify us if your contact details change, by contacting us at info@futuregrail.com. Additionally, do ensure you notify us of any changes to your personal data whenever you transact with us.

We usually store your personal information for as long as it is necessary to enable us to provide our services, maintain business records as required under tax, legal, and other regulatory requirements, and protect and defend against potential legal claims.

As for personal data concerning ownership, provenance, and/or title of timepieces, we usually keep this data indefinitely given our legitimate business interests and the public interest in maintaining this data. Please contact us if you wish to obtain further information.

If we receive your request to stop contacting you with marketing and other materials, we will keep a record of your contact details and limited information required to ensure we comply with your request.

Cookies

Cookies are small text files which a website may put on your computer or mobile device when you visit a site or page. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our website. This allows our website to recognize your device from those of other users of the website. FutureGrail may use this data to analyse trends and statistics and to help us provide better customer service.

Persistent Cookies

These cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., Login ID), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences on an ongoing basis.

Session Cookies:

Flash Cookies:

Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons:

Pages of the website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

What information we collect using Cookies and Other tracking Technologies?

We are strongly committed to keeping your information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy. We may collect information that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you use our website: a. Your equipment, browsing actions and patterns collected automatically as you navigate through our website. b. Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other Tracking Technologies. c. Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website. d. Information about your computer and internet connection, including your IP address, operating system and browser type

How do our website use Cookies and Other Tracking Technologies?

We collect information about your location when you use our products and services. This helps us to determine whether you are somewhere where are services are available, helps us to ensure we are fulfilling our vision and to offer additional features whilst using our products and services. Your location can be determined at a town or city level by GPS, IP address, information about nearby cell towers and Wifi access point information. What type of location data (for example, country, region, city, or town) is collected depends on the product or service you are using, the device you are using (for example, Apple or Android) and your device settings (whether permissions are enabled or disabled). You can change your permissions on or off anytime in your device settings. FutureGrail uses cookies and Other Tracking Technologies across its websites to improve performance and enhance your user experience. At times we may seek to place a cookie on your device (for instance, your computer’s hard drive) which allows the server to recognise the device when it visits again, in order to track statistical information about navigation to and throughout certain areas of our website, and to FutureGrail promotions on other websites. The information that is tracked by such a cookie is used only for internal purposes, such as to improve website navigation and to measure the effectiveness of our promotional placements. For example, we keep track of the domains from which people visit and we also measure visitor activity on the website, but in a manner that would keep the information anonymous

Do we use any Cookies from third-party companies?

To administer our website and for research purposes, FutureGrail also has contracted with third-party service providers to track and analyse statistical usage and volume information from our website users. These third party service providers use persistent Cookies to help us to improve the user experience, manage our website content, and analyse how users navigate and utilize the Website. What types of cookies are there and which ones are used on the website? Generally, cookies on our website are in the following categories

Strictly Necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided. This is to secure and protect your user account and our platforms and to enable you to progress or complete a booking or make use of other online services we provide. Example - Concrete cookie is used for identifying the user login/session and load the website features accordingly.

Performance cookies

These cookies collect information about your visit and use of the website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies do not collect information identifying a visitor. All information these cookies collect is anonymous and is only used to improve how our website works. They are used to identify you when you visit our website and to help you navigate through our Website and to analyse the use and performance of our website. Example - Visited cookie used for skipping logo animation when customer revisits and loading the website pages quicker

Functionality cookies

These cookies allow a site to remember choices you make (such as your user name, language or the region you are in) and provide more enhanced, personal features. These cookies cannot track your browsing activity on other websites. They do not gather any information about you that could be used for advertising or remembering where you have been on the Internet outside our website. This is to store information about your preferences and to personalise our website for you and to help determine if you are logged into our website. Example - Third party cookies like Google analytics collects customer’s geolocation, sessions, browsers detail, etc.

Targeting cookies

These cookies are used to

(1) deliver advertisements more relevant to you and your interests;

(2) limit the number of times you see an advertisement;

(3) help measure the effectiveness of the advertising campaign; and

(4) understand people’s behaviour after they view an advertisement. They are usually placed on behalf of advertising networks with the site operator’s permission. They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. FutureGrail utilizes cookies to deliver relevant advertising through third-party platforms. However, these cookies are utilized to support online advertising related to our services. These cookies enable you to receive advertisements relevant to you and your interests. Example - Google remarketing cookies, collects customer interests on their first visit and retargets them later through other websites in the form of Ads. We maintain the highest levels of confidentiality for the above information. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. If you do not want your transaction details used in this manner, you can either disable your cookies by following the instructions set out in “How to enable and disable cookies using your browser” section below. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed. If you have any questions now or during your visit, please contact us using the contact section below.

How to enable and disable cookies using your browser:

Google Chrome On your computer, open Chrome. At the top right, click “Customize and Control" button and go to Settings. Under "Privacy and security," click Site settings. Click Cookies. From here, you can Choose your preferred Cookies settings 6 Note that there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google:https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop Microsoft Edge Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Cookies and site data> Cookies and Site permissions> Manage and delete cookies and site data Turn on "Allow sites to save and read cookie data (recommended)" to unblock cookies Turn on "Block third-party cookies" or add desired sites in "Block" section to block the cookies. settings Note there are various levels of cookie enablement and disablement in Edge. For more information on other cookie offered in Microsoft Edge refer to the following page from Microsoft:https://support.microsoft.com/en-us/search?query=Enable%20cookies&p= Mozilla Firefox On your computer, click the menu button (The menu button will be in the top right-hand corner of Firefox; it looks like three horizontal lines on top of each other.) Click the "Options" menu item. After you've clicked the menu button, the Firefox menu appears; one of the items in it is Options (note: on macOS it is called Preferences). Click the "Privacy & Security" menu item Choose your preferred Browser Privacy/Cookie settings Override cookie and blocking settings for individual websites Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site data-firefox#firefox:win10:fx88 Opera Open the "Easy Setup" menu- In the top right corner of the Opera window, you'll see the "Easy Setup" button. Click it to display the basic Opera settings menu. Scroll to the very bottom of the Easy Setup menu. At the very bottom, you'll see a link called "Go to browser setting Search for "cookie"- On the Settings screen that has now appeared, you'll see a "Search settings" input box. Type the word "cookie" into the search box to reveal the settings for cookies. Click "Site Settings" - When you searched for "cookie", the settings screen changed to highlight sections which are relevant to cookies. Scroll down and find the Site Settings option and then click it. Inside the "Site Settings" screen, find the option that says "Cookies" and click it. Now that you're in the Cookies settings, you can choose which cookie settings you want to enable or disable. cookie settings Note there are various levels of cookie enablement and disablement in Opera. For more information on other offered in Opera, refer to the following page from Opera Software: https://help.opera.com/en/latest/web-preferences/#cookies Safari on OSX Click the "Safari" menu in the top left of your screen. Click it and it will expand to show Safari specific options. Click the "Preferences" menu item Click the "Privacy" tab Choose your preferred Cookies and tracking settings. Now that you're in the Cookies settings, you can choose which cookie settings you want to enable or disable. 7 Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple:https://support.apple.com/en in/guide/safari/sfri11471/13.0/mac All other browsers Please look for a “help” function in the browser or contact the browser provider. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links: Apple Safari - https://support.apple.com/en-ae/guide/safari/sfri11471/mac GoogleChrome-https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop Microsoft Edge - https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge 63947406-40ac-c3b8-57b9-2a946a29ae09 Mozilla Firefox -https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies Opera -https://help.opera.com/en/latest/web-preferences/#cookies Android (Chrome) %3DAndroid&oco=1-https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform Blackberry -https://www.blackberry.com/us/en/legal/cookies Iphone or Ipad (Chrome) -https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform %3DiOS&oco=1 Iphone or Ipad (Safari) -https://support.apple.com/en-ae/HT201265 Samsung Internet -https://www.samsung.com/uk/support/mobile-devices/using-the-samsung-internet-app/

Phishing attacks

We would like to caution our visitors about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an email misrepresenting it to be from a genuine source. Please be aware that we never seek sensitive or confidential information such as but not limited to your financial or health record through emails or through our Website. If you receive such a message claiming to be from FutureGrail, then please do not reply to it and immediately bring it to our attention by contacting us.

AntiSpam policy

FutureGrail recognizes the receipt, transmission, or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by FutureGrail are subject to spam check. With this measure, along with other technical spam reduction measures, FutureGrail hopes to minimize the effect of spam emails. FutureGrail reserves the right to reject and / or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

Compliance with Privacy laws

FutureGrail strives to comply with all applicable laws around the globe that are designed to protect your privacy and Personal Information, no matter where that Personal Information is collected, transferred, or retained. Although legal requirements may vary from country to country, FutureGrail intends to adhere to the principles set forth in its Privacy Policy even if Personal Information is transferred from your country to others countries that may not require an "adequate" level of protection for your Personal Information.

Changes to our Cookies Policy

Our Cookie Policy was last updated in August 2024 and we reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on this website, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Website after the date such revised Cookie Policy is posted.

Contact

FutureGrail is the controller of data for the purposes of applicable data protection laws. If you have any concerns as to how your data is processed you can contact us by email at info@futuregrail.com.