FutureGrail App – Privacy Policy

FutureGrail (“we”, “our”, “us”) operates the FutureGrail mobile application (“App”), designed to help users explore antique watches, browse private sales, participate in auctions, request expert advice, obtain watch valuations, submit product enquiries, and sell their own timepieces. This Privacy Policy explains how we collect, use, and protect your information when you use the App.

1. Information We Collect

1.1 Browsing Without Registration

You may browse the App, view products, and explore auctions without creating an account. We do not collect any personally identifiable data unless you choose to sign up.

1.2 Account Information (When You Sign Up)

If you want to participate in live auctions or use features like wishlist, enquiry we collect:

• Full Name
• Username
• Shipping Address
• Phone Number
• Email Address
• Password

This data is used for account creation, identification, and providing access to auction participation and profile features.

1.3 Selling Your Timepieces

When using the App’s “Sell Your Watch” feature, you may submit information about your timepiece by providing:

• Watch details (brand, model, reference number, year, condition, etc.)
• Description and notes
• Uploaded photos of the watch
• Any additional information required for valuation or listing

This information is used to:

• Assess your submission
• Provide valuation or expert advice
• Facilitate communication regarding potential sale opportunities

We use this data solely to assist you in selling your timepiece and to enable related services within the App.

1.4 Wishlist & Enquiry Information

When logged in, you may:

• Add products to your wishlist
• Submit enquiries about products

We collect your enquiry details solely to respond to your request.

1.5 App Usage Information

To improve app performance, we may collect limited technical data such as:

• Error logs or crash reports

We do not collect device identifiers, IP addresses, or unnecessary personal data.

2. How We Use the Information

We use your information strictly for:

• Creating and managing your account
• Allowing participation in live auctions
• Responding to your enquiries
• Displaying your profile and wishlist
• Improving App functionality and user experience
• Preventing fraud and ensuring security
• Communicating important updates or notifications related to auctions

We do not sell, rent, or use your data for advertising.

3. Data Sharing

3.1 Internal Teams

To manage your account, enquiries or auctions.

3.2 Service Providers

Trusted third-party partners that help with:

• Secure hosting
• Authentication systems

They access data strictly as needed and under confidentiality agreements.

3.3 Legal, Regulatory, or Compliance Requirements

We may disclose information if required by:

• Law enforcement
• Court orders
• Legal obligations

We never share user data for commercial selling or marketing.

4. Data Security

We implement strong security practices, including:

• Encrypted data transmission
• Secure authentication
• Restricted data access
• Continuous system monitoring

While we strive for complete protection, no method is 100% guaranteed.

5. Data Retention

We retain your information:

• As long as your account remains active
• As required for legal, audit, or compliance reasons

You may request deletion at any time.

6. Account Deletion

You may request to delete your account and all associated personal information at any time.

To initiate an account deletion request, you can:

• info@futuregrail.com
• https://www.futuregrail.com/ConnectWithUs

Once we receive your request, we will verify your identity and proceed with the deletion in accordance with applicable legal and regulatory requirements.

Please note that certain information may need to be retained for compliance, fraud prevention, or audit obligations as permitted by law.

7. Your Rights

You may request:

• Access to your profile data
• Correction of inaccurate information
• Deletion of your account and associated data
• Details on how your data is used

Contact details are provided below.

8. Children’s Privacy

The App is not intended for children under 18.

We do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The “Effective Date” will indicate the latest revision.

10. Contact Us

For questions, concerns, or data-related requests:

FutureGrail Support Team
info@futuregrail.com
https://www.futuregrail.com/

Contact FutureGrail | Get in Touch with Our Auction Experts

Get in touch with FutureGrail’s team for assistance with auctions, consignments, or general inquiries.